STAGE 01 — BUILD
Agent Creation
Create agents around real customer journeys, with your procedures, policies, data, tools, handoffs, and instructions built into how they operate.
- Tools & Data
- Journeys
- Agent Instructions
Built on Sawt
The AI platform that orchestrates every customer touchpoint. Arabic-first. Not Arabic-only. At any scale.
Saudi Arabia's leading enterprises trust Sawt to run their customer operations.
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CRM
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ERP
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APIs
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Customer data
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Knowledge
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Voice
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WhatsApp
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Text
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Email
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Social media
INSIDE THE MARK
One platform. Five suites
A loop that never stops
STAGE 02 — VALIDATE
Simulation
Test an agent against realistic callers and edge cases before it ever reaches a customer.
- Scenario library
- Batch runs
- Regression suites
- Scorecards
STAGE 03 — RUN
Agent Operations
Operate live customer interactions from one system, managing the real-time agent runtime, customer context, and queues required to perform reliably at production scale.
- Live runtime
- Customer context
- Queue Management
STAGE 04 — MONITOR
Observability
Continuously evaluate real interactions against your quality criteria once an agent is in production.
- AI Evaluation
- Live QA
- Quality criteria
STAGE 05 — LEARN
Insights
Analyze interactions after they happen to uncover performance, customer sentiment, recurring themes, and trends feeding what you learn back into the next iteration of the agent.
- Sentiment & Themes
- Evaluation
- Trends
INTERACTIONS
Pick the interaction
We'll show you the industry
Banking, Finance & Insurance
Reach borrowers, understand intent and move accounts toward resolution.
Healthcare
Schedule, confirm and follow up without adding front-desk load.
Real Estate
Qualify inbound enquiries and book viewings while intent is warm.
Retail & E-commerce
Win back baskets left behind and answer returns through peak season.
Logistics & Delivery
Confirm addresses and delivery windows before the driver leaves.
Government
Handle citizen enquiries and satisfaction surveys in Arabic, at national volume.
Technology
Triage inbound tickets, route them and close the loop without adding headcount.
Travel & Tourism
Take bookings, confirmations and changes off the front desk, day and night.
Telecom
Chase overdue bills, handle plan changes and resolve service issues at subscriber scale.
Arabic-Native Intelligence
Not adapted for Arabic. Built for it.
Sawt's ASR/TTS models are built on 90,000+ hours of actual Saudi customer conversations. Built for Arabic first, and just as strong in English. No comparable Arabic NLP competition at enterprise depth.
Delivery Standards
We don't ship mediocre.
Every deployment is held to Sawt's own bar. Reliability, precision, and execution quality Saudi enterprises don't find elsewhere.
Time to Value
Fast to deploy. Faster to deliver value.
From signed contract to live interactions — fast. No long implementation cycles.
Long-Term Partnership
We stay and grow with you
We don't deploy and step back. We expand into every workflow that can benefit from AI, as your operations grow.
Continuous Learning
Gets better over time
Every interaction, outcome, and feedback signal improves the agent's performance. It gets better without manual retraining.
Proven at Scale
Already battle-tested
Every capability has been tested and validated in live enterprise environments across Saudi Arabia. No beta deployments.
Proof at Scale
Results that speak.
Sawt didn't just launch the solution. They kept refining it, responding quickly to our feedback and improving the experience over time
DRCKingdom of Saudi Arabia
"Address collection is now managed end to end through Sawt, reducing the operational effort required by around 60% while giving us a more consistent operation."
FlowardKingdom of Saudi Arabia
Trust and security
Sawt is built for regulated enterprises: data resident in the Kingdom, independently audited controls, and privacy by default.
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