STAGE 01 — BUILD
Agent Creation
Create agents around real customer journeys, with your procedures, policies, data, tools, handoffs, and instructions built into how they operate.
- Tools & Data
- Journeys
- Agent Instructions
Sawt Platform
One platform.
The full customer journey.
Three layers covering every touchpoint — from direct customer interaction, to human-in-the-loop support, to the intelligence that makes it all better over time.
INSIDE THE MARK
One platform. Five suites
A loop that never stops
STAGE 02 — VALIDATE
Simulation
Test an agent against realistic callers and edge cases before it ever reaches a customer.
- Scenario library
- Batch runs
- Regression suites
- Scorecards
STAGE 03 — RUN
Agent Operations
Operate live customer interactions from one system, managing the real-time agent runtime, customer context, and queues required to perform reliably at production scale.
- Live runtime
- Customer context
- Queue Management
STAGE 04 — MONITOR
Observability
Continuously evaluate real interactions against your quality criteria once an agent is in production.
- AI Evaluation
- Live QA
- Quality criteria
STAGE 05 — LEARN
Insights
Analyze interactions after they happen to uncover performance, customer sentiment, recurring themes, and trends feeding what you learn back into the next iteration of the agent.
- Sentiment & Themes
- Evaluation
- Trends
How it works
Detect. Decide. Act.
01 / 03
From a single conversation to a full customer lifecycle — the same logic runs at every level.
This isn't just how the agent handles a single call. It's how the platform operates across your entire customer operation — detecting trends, selecting procedures based on data, and taking action autonomously across every touchpoint and channel.
How Sawt compares
Built different.
From the ground up.
Capability
Single-point bot
Generic AI platform
Sawt orchestration
Channels
One channel only
Multi-channel, disconnected
Unified cross-channel memory
Arabic quality
None or MSA only
Translation layer
Native Saudi dialect ASR/TTS
Decision complexity
5–10 paths max
Limited scripting
150+ branch decision trees
Enterprise integrations
Basic webhooks
Pre-built connectors
CRM, ERP, databases, SIP natively
Reliability at scale
Degrades under load
Cloud-dependent
10K+ concurrent, 99.9%+ uptime
Time to production
Weeks (limited scope)
2–3 months
Fast deployment