FAQs
Frequently asked questions
Can Sawt make calls on behalf of my company?
Yes. Sawt can make calls, answer, and follow up with your customers automatically and efficiently. Our Arabic-native agents handle the full conversation, not just scripted responses. You define the workflow; we execute it reliably at enterprise scale.
How do I connect Sawt to my system?
Sawt integrates with your existing CRM, ERP, telephony stack, and WhatsApp Business API via standard APIs and connectors. No rip-and-replace. We sit on top of what you have.
Can I listen to call recordings?
Yes. Full call recordings, transcripts, and post-call summaries are available through the Sawt Analytics dashboard. All recordings are PDPL-compliant and stored in Saudi data centres.
How does pricing work?
Outcome-based: you pay per resolved interaction. When our agents successfully close an issue, complete a workflow, or collect a commitment. payment flows. When they don’t, it doesn’t.
Do I need technical experience to get started?
No. Sawt’s delivery team handles the full implementation. integration with your CRM, telephony setup, and agent training. Implementation is handled end-to-end by Sawt’s delivery team.
Can I choose the voice or accent?
Yes. Sawt offers multiple Saudi Arabic voice profiles. Najdi, Hijazi, and Gulf variants. so the agent sounds right for your customer base. Custom voices can also be trained on your own recordings.
Is Sawt safe for handling customer data?
Yes. Sawt is PDPL-compliant with Saudi data residency, ISO 27001 ISMS certified, and SDAIA-aligned. On-premises deployment is available for sensitive government and banking environments.