SAWT - Platform - Agent Creation Suite

Platform Agent Creation Suite

The AI that acts. Before, during, and after every interaction.

Most AI agents stop when the conversation ends. The Agent Creation Suite doesn't. It initiates follow-ups, handles outbound, and takes post-call actions — autonomously, across every channel.

Multi-channel orchestration

One agent. Every channel.
The same memory.

Voice, WhatsApp, email and web — unified under a single agent identity. The same context, whichever channel the customer reaches for.

A journey with nothing repeated

Calls about
a delivery

Agent sends the tracking link

Customer satisfaction
measured

One agent. Three touchpoints. Nothing repeated.

Unified memory. Context follows the customer, not the channel
WhatsApp Business interface. Full conversational AI, rich media and payment links
Hand-off between voice and WhatsApp mid-conversation, without losing context
One deployment for every channel. No separate build per channel

Agent Operating Procedures

Complex decisions.
Handled automatically.

Every agent deployment is backed by a structured operating manual — objectives, decision logic, escalation paths and safety guardrails, built for the complexity enterprises actually have.

sawt / aop-collections-v3

aop.branches_handled 152

aop.guardrails Active

aop.crm_integration → salesforce Connected

aop.supervisor_agent Watching

aop.human_fallback Not triggered

✓ Outcome: promise to pay confirmed — payment link sent

Over 150 paths in the decision tree. Every edge case handled
Agent Operating Procedures (AOPs). Structured, auditable behaviour
Integrates with CRM, ERP and databases. Reads and writes mid-conversation
Supervisor agents review every output against defined guardrails
Every decision logged. A full audit trail for compliance

Voice engine

Your customers speak
Saudi dialect. So does your AI.

Our own speech recognition and text-to-speech, built on real Saudi dialect. No translation layer into Modern Standard Arabic. No other enterprise voice AI is built for Arabic first.

Word error rate on telephone calls, compared

25.70

% WER Sawt-STT v2 — best in the region

59.03

% WER Industry average · Sawt evaluation

Word error rate (WER); lower is better.

Najdi, Hijazi and Gulf dialects. Natively supported
Code-switching between Arabic and English. Recognised automatically
Noise cancellation tuned for Saudi contact-centre environments
SIP/PSTN telephony integration, ready from the start
Compliant with the Personal Data Protection Law, deployable on your own premises

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See the Action
Layer in action.

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The AI that acts. Before, during, and after every interaction.

One agent. Every channel. The same memory.