The challenge
Customer support at scale means hundreds of conversations happening simultaneously — across industries and interaction types.
Whether it’s order tracking, account inquiries, complaint handling, or service requests, human agents are expensive, inconsistent, and unavailable after hours.How Sawt solves it
- Address validation and verification — fully automated
- Order status, tracking, and update workflows
- Returns and refund initiation
- CSAT collection post-interaction with real sentiment scoring
- Escalation to Live Assist based on configurable triggers — sentiment, keywords, or custom logic
- Multi-channel: same answer on voice, WhatsApp, and web
Industries that benefit most
Agent Recording — Customer Support