The challenge
Nobody answers a survey nobody wants to take. Keypad IVR asks a number and learns a number, forms go unopened, and the customers with most to say are the first to hang up.
Saudi operators face the same problem: response rates too thin to trust, answers too shallow to act on, and no system that turns what was said into something structured end-to-end.How Sawt solves it
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Post-Service Feedback
Triggered automatically after every resolved interaction. Natural conversational feedback — the agent asks follow-up questions that IVR buttons never could.
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Structured Feedback
Specific feedback collection with predefined dimensions — product quality, service speed, agent behavior — structured into clean data your team can act on.
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Real-Time Sentiment
Every response is sentiment-scored and trend-analyzed. Spot dissatisfaction patterns before they become churn. Dashboard visibility in real time.
Industries that benefit most
Agent Recording — Surveys & Feedback